At Ideal Appeals, our business revolves around data, which is precisely why we take data privacy very seriously. When you use our service, you are entrusting us with certain information related to you. We respect this, and want you to feel confident that your information is secure, and is only being used as is strictly necessary to provide the best quality service to you. For this reason, we have summarized our policies on data collection and privacy below, and we encourage you to review this content carefully.
What information do we collect?
Non-Personal Information: This type of information is not identifiable to you, but rather is information generated by your activities when using our service. This may include information such as which of our web pages you visit and when you visit them, and what type of web browser you are using, as well as the type of electronic device you are using and its screen size. This may also include session identifying codes stored as cookies within your web browser. It is necessary for us to collect this information so that we can provide you with a user experience that is intuitive, functional and consistent across devices. By collecting this information, we are also able to learn and understand in detail how our customers interact with our service, which enables us to identify problems with and develop improvements for our service.
Personal Information: This type of information may be identifiable to you, and is provided by you upon your decision to use our service. This may include your IP address, your name, phone number, age, email address and mailing address. On occasion this may also include certain real estate documents such as appraisals and closing statements, as well as sale dates and amounts. It is necessary for us to collect this information so that we can perform our contractual obligations towards you as they relate to our service.
Publicly Available Information: Some information we collect comes from publicly available online resources. This information is typically not personally identifiable, but rather is characteristic information associated with real estate properties such as property tax assessment values, parcel numbers, property features and data on recent sales. This may also include property tax billing names and addresses, as well as past appeal filing statuses and results. We collect and analyze this information to provide you with context and useful insight regarding your property tax assessment, which improves transparency in the property tax appeal process and the quality of your experience using our service.
What information do we share?
We do not rent or sell your information. Your information may be securely shared with trusted third party service providers for the purpose of providing our service to you. Your information may also be shared if we believe it is necessary to: (1) comply with laws, regulations, subpoenas or court orders; (2) detect, prevent or address fraud, security issues, policy violations or technical issues; (3) protect against harm to the rights, property or safety of us, our customers, or the public.
If you do not agree with our policies as summarized above, please stop using our service immediately. If you have questions related to or requre further clarification of the above content, please contact us!
